If you have an issue or concern with an order you have received, contact our Customer Service Team at (682)-503-4484. When you call, please have your order number ready, along with the style number, color, and quantity you want to discuss.

Please review our terms before you reach out:

• We do not process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items or merchandise that is more than 30 days old.
• You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
• Please include a copy of your order to ensure we can issue you a proper credit within two weeks.
• Returns are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
• We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.

Please email wholesale@ankorheadwear.com to get your return started.